Frequently Asked Questions
Q. What is the best form of contact?
A. Email is the best form of contact:
We operate in the Eastern Standard Time Zone and do not take calls or emails before 10am, after 5pm, on weekends, holidays, or while on vacation. Phone calls often go unanswered due to the many, "IS THIS ASH FROM YOUTUBE?" calls we receive. This has led to all calls being screened. Leave a detailed voice message or, more preferably, send an email.
Q. How do I check the status of my order?
A. Two simple steps: 1) Locate and open the order confirmation email. 2) Click on "View your order."
Q. How long do I have to wait for my *Pre-Order* to ship?
A. We steer clear of predicting shipping dates. To check the status of pre-order updates, refer to the product description. Updates are also posted on JMac social media pages:
Q. Do you offer build or gun-smithing services?
A. No. Visit this link for recommendations:
Q. Do you sell guns, offer FFL services, or sell your products locally?
A. No, we do not sell guns, we do not offer FFL services, and our products are available for online purchase only.
Q. Will "X" product fit my rifle?
A. To confirm if a product will fit your rifle, the answer lies within the product description. In each description, you will find a list of rifle hosts. If your firearm is not listed, the product is not compatible with your particular rifle.
Q. Are you the girl in the videos?
Q. Are you doing another run of JMac AIMR Stocks?
A. No. The JMac AIMR product line was a limited run project & will not be manufactured again.
Q. Do you sell parts kits?
A. No, try online forums, Facebook groups, or gunbroker.com
Q. Why do you ship using USPS?
A. USPS offers local pick-up services. USPS priority is FAST, allowing you to get your product in 2-3 business days, therefore we utilize this courier.
Q. Do you ship internationally?
Q. Is JMac Customs LLC a large corporation?
A. JMac Customs LLC is a small U.S. web based business that is owned and operated by husband and wife duo, Justin & Ash. We design and test our own products and contract local machine shops to help keep jobs in America.